Download e-book for kindle: Aligning Business Processes and Information Systems: New by Robert Heinrich

By Robert Heinrich

ISBN-10: 3658065176

ISBN-13: 9783658065171

ISBN-10: 3658065184

ISBN-13: 9783658065188

Business methods and data structures at the same time have an effect on one another in non-trivial methods. usually, tactics are designed with out taking the platforms’ impression under consideration, and vice versa. lacking alignment at design-time ends up in caliber difficulties at run-time. Robert Heinrich supplies examples from study and perform for an built-in layout of procedure and process caliber. a top quality reference-model characterizes technique caliber and a approach notation is prolonged to operationalize the version. Simulation is a strong skill to foretell the mutual caliber influence, to check layout choices, and to make sure them opposed to standards. the writer describes simulation methods and discusses fascinating insights on their program in practice.

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Extra resources for Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering

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An analysis of several research fields resulted in a categorization of related work into the following six classes: i. ii. iii. iv. work from strategic planing and management, work on benchmarking, work that applies best practices for BP improvement, work that describes domain-specific quality aspects, 26 3 Business Process Quality v. quality of service models, vi. BP quality models Moreover, there is work concerned with the quality of BP modeling [Vanderfeesten et al. (2007), Mendling (2008)] and work that observes the quality of BP execution via process mining [van der Aalst (2007)].

1 Effort to Develop a Questionnaire First, RQ1 is answered by describing the development of the questionnaire based on the BPQRM and presenting the effort required. The BPQRM was presented to experts of the ZIM who had knowledge regarding the process of writing discharge letters. In addition, a list of more than 200 attributes and related measures, collected from Business Process Management literature and ISO/IEC standards, were provided to the experts. The experts were asked to select characteristics from the BPQRM they consider as relevant for the process of writing discharge letters.

Availability is the capability of the actor to be able to perform the activity in the required time-frame. Suitability is the capability of the actor to perform the activity well. 4 Applying the BPQRM to Develop a Process Quality Improvement Questionnaire BP quality is often assessed by identifying potentials for improvement. This section describes one possible application of the BPQRM in practice. An approach is presented to develop a questionnaire for identifying BP quality problems, from the actors’ point of view, in an interview study.

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Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering by Robert Heinrich


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